Frequently Asked Questions
Everything you need to know about our sweet treats and services.
How can I track my candy order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your delivery status in real-time.
What is your policy on shipping during warm weather?
To ensure your chocolate and gummies arrive in perfect condition, we utilize insulated packaging and cold packs during summer months or when shipping to warmer climates.
Do you offer allergen-free or gluten-free options?
While many of our products do not contain gluten or nuts, all items are produced in a facility that handles milk, soy, wheat, and nuts. Please check individual product labels for specific ingredient and allergen information.
What should I do if my items arrive damaged?
We take great care in packaging our treats, but if your order arrives damaged, please contact our customer service team within 48 hours of delivery with photos of the damage to initiate a replacement or refund.
Can I modify or cancel my order after it has been placed?
Because we strive to process and ship orders as quickly as possible, we can only accommodate modifications or cancellations within 1 hour of the order being placed.
Do you offer international shipping?
Currently, Frankford Candy ships to addresses within the United States. We are working on expanding our shipping capabilities to serve our international fans in the future.